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Official MT33 Documents

MT33 Privacy Policy – Data Protection for Malaysian Members

MT33 respects every member's privacy. This policy clearly explains how we collect, use, and protect your personal information — with no confusing language.

Updated: January 2026  |  Effective immediately
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MT33's Commitment to Protecting Your Privacy

Six core principles that underpin every decision MT33 makes regarding its members' personal data

Bank-Grade Encryption

All data transmitted between your device and MT33's servers is protected with 256-bit SSL encryption — the same standard used by major Malaysian banks such as Maybank and CIMB. Your data is never transmitted unprotected.

No Unauthorised Sharing

MT33 does not sell, rent, or share your personal information with any third party for marketing purposes without your explicit consent. Your data belongs to you — it is not an asset of MT33's business.

Minimum Data Collection

MT33 only collects data that is genuinely necessary to provide our services — nothing more. Our "minimum collection" principle means we do not gather information that is irrelevant to MT33's service purposes.

Full Control in Your Hands

You have the right to access, correct, request a copy of, or ask for the deletion of your personal data held by MT33. The process is straightforward and we are committed to responding within 14 working days.

Malaysia PDPA Compliance

MT33's privacy policy is designed to comply with Malaysia's Personal Data Protection Act 2010 (PDPA). MT33 respects the rights granted to individuals under Malaysian law in relation to personal data protection.

Clear Data Retention Periods

MT33 maintains clearly defined retention periods for each category of data. Any data that is no longer needed for service or legal compliance purposes will be securely deleted in accordance with established procedures.

Contents

This Privacy Policy explains how MT33 collects, uses, stores, and protects your personal information when you use the mt33.biz platform. By registering for or using MT33's services, you agree to the practices described in this policy. If you have any questions, contact us at support@mt33.biz.

1. Information We Collect

MT33 collects the personal information necessary to provide you with a safe, high-quality online casino and betting service. The following are the main categories of information we collect:

Data Category Example Information Purpose of Collection
Identity Data Full name, MyKad / passport number, date of birth, gender Identity verification (KYC), anti-money laundering compliance
Contact Data Malaysian phone number, email address, residential address Account communications, OTP delivery, withdrawal notifications
Financial Data Payment methods (TNG, GrabPay, DuitNow, FPX), deposit and withdrawal history Payment processing, transaction verification, AML compliance
Gaming Data Betting history, game preferences, account limits set Service provision, VIP rewards programme, responsible gaming
Technical Data IP address, device type, web browser, login session data Account security, fraud prevention, platform performance optimisation
Cookie Data Session cookies, preference cookies, analytics cookies Enhanced user experience, platform traffic analysis

MT33 does not collect sensitive data categories such as medical information, political views, or religious beliefs unless directly relevant and required to comply with applicable legal obligations.

2. How We Use Your Data

MT33 uses the personal information collected solely for the following purposes:

  • Service Provision: Processing account registration, deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow and FPX, withdrawals, and providing access to all games on the MT33 platform.
  • Identity Verification (KYC): Verifying member identity to comply with anti-money laundering legislation and to ensure winnings are paid to the correct individual.
  • Account Security: Detecting and preventing fraud, unauthorised access, multiple account usage, and suspicious activity that could compromise your account.
  • Service Communications: Sending important notifications relating to your account, transactions, policy changes, and security updates via SMS or email.
  • VIP Rewards Programme: Calculating and crediting VIP points, processing membership benefits, and providing personalised offers based on your gaming activity on MT33.
  • Customer Support: Resolving enquiries, complaints, and assistance requests submitted to the MT33 support team.
  • Legal Compliance: Fulfilling reporting obligations prescribed by relevant authorities under applicable Malaysian law.
Important Note: MT33 does not use your data for third-party advertising, does not sell user profiles to marketing companies, and does not carry out automated data processing that makes material decisions about you without human involvement.
3. Legal Basis for Processing

MT33 processes your personal data on valid legal grounds under Malaysia's Personal Data Protection Act 2010 (PDPA). Depending on the purpose of processing, the applicable legal basis is as follows:

  • Contract: Processing required to fulfil the agreement between you and MT33 — including deposit and withdrawal processing and providing access to games.
  • Legal Obligation: Processing required to fulfil MT33's legal obligations under applicable Malaysian law, including KYC requirements and AML reporting.
  • Legitimate Interest: Processing for fraud prevention, network and system security, and platform improvement — where MT33's legitimate interests do not override your fundamental rights.
  • Consent: For certain types of processing such as marketing communications, MT33 will request your explicit consent. You may withdraw this consent at any time.
4. Sharing Data with Third Parties

MT33 does not sell or transfer your personal data to third parties for marketing purposes. However, in the course of operating its services, MT33 may share your data with the following categories of third parties on a limited, need-to-know basis:

  • Payment Providers: Transaction information required for processing is shared with providers such as Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and FPX banks to process your deposits and withdrawals. This sharing is limited strictly to the data needed to complete the transaction.
  • Game Providers: Minimal game session information is shared with providers such as Pragmatic Play, PG Soft, and Evolution Gaming for game delivery purposes. These providers are bound by strict data confidentiality agreements with MT33.
  • Technology Providers: Technology vendors that assist MT33 in operating platform infrastructure, analytics, and cybersecurity — subject to data processing agreements that require protection equivalent to MT33's own standards.
  • Legal Authorities: MT33 will disclose the necessary data to legitimate Malaysian authorities when required by a court order or valid legal request.

In all instances of data sharing, MT33 ensures that the relevant third parties maintain equivalent privacy protections and that data is shared only to the extent necessary for the stated purpose.

5. MT33 Data Security Measures

MT33 implements a comprehensive range of technical and organisational security measures to protect members' personal data from unauthorised access, disclosure, alteration, or destruction:

256-bit SSL Encryption
All communications between your browser and MT33's servers are encrypted using TLS 1.3 with a 256-bit SSL cipher suite. This ensures that data in transit cannot be read even if intercepted.
Data-at-Rest Encryption
Sensitive data stored in MT33's databases — including KYC information and payment details — is encrypted at rest using the industry-recognised AES-256 encryption algorithm.
24/7 Monitoring
MT33's systems are continuously monitored for suspicious activity, intrusion attempts, and unusual access patterns — with both automated and manual responses ready to act.
Internal Access Controls
Access to member data within MT33 is restricted to staff who require it to perform their duties. All access is logged and periodically audited to ensure compliance with internal policy.
Regular Security Audits
MT33 conducts regular vulnerability assessments and penetration testing by independent third parties to identify and remediate security weaknesses before they can be exploited.
Incident Response Procedure
MT33 has established incident response procedures to address any data breach. Should a breach affecting your data occur, MT33 will notify you within the timeframe required by law.
6. Data Retention Period

MT33 does not retain your personal data for longer than necessary for the stated purposes or to meet applicable legal requirements. Retention periods for the main data categories are as follows:

  • Active Account Data: Retained for the duration of your active account plus 5 years after closure — for legal compliance purposes and to resolve any claims that may arise.
  • Financial Transaction Records: Retained for 7 years in accordance with Malaysia's financial reporting and anti-money laundering requirements.
  • KYC Documents: Retained for the duration of the active account plus 5 years, or longer if required by the relevant authorities.
  • Security Logs: Retained for 12 months for security investigation and digital forensics purposes when required.
  • Cookie Data: This depends on the type of cookie — session cookies are deleted when the session ends, while preference and analytics cookies are retained for between 30 days and 1 year.
Data Deletion Request: If you close your MT33 account and wish to request deletion of your personal data, MT33 will delete or anonymise data that is no longer required for legal purposes within 30 days of receiving your request. Data that must be retained to meet legal requirements will be kept for the prescribed period but will not be used for any other purpose.
7. Your Personal Data Rights

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights in relation to personal data held by MT33:

Right of Access
You have the right to request a copy of the personal data MT33 holds about you. Requests will be processed within 14 business days and we will provide the information in a readable format.
Right to Rectification
If personal data that MT33 holds about you is inaccurate or out of date, you have the right to request a correction. Contact MT33 support with the details to be corrected along with any relevant supporting documents.
Right to Erasure
Under certain circumstances, you may request that MT33 delete your personal data. Such requests will be considered against any legal and contractual obligations still in effect. Data that we are legally required to retain cannot be deleted before the minimum retention period has elapsed.
Right to Object to Processing
You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing carried out on the basis of MT33's legitimate interests — however, MT33 may need to continue processing if there are compelling grounds that override your interests.
Data Portability Rights
You have the right to receive the personal data you have provided to MT33 in a structured, machine-readable format. This allows you to transfer that data to another service provider if you choose.
Right to Withdraw Consent
Where data processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of any processing carried out prior to the withdrawal.

To exercise any of the rights above, submit a written request to support@mt33.biz stating the right you wish to exercise and providing sufficient identifying information for MT33 to verify your identity before processing your request.

8. Cookies & Tracking Technologies

MT33 uses cookies and similar tracking technologies to ensure the platform functions properly and to deliver a better experience for users. The following are the types of cookies used by MT33:

Essential CookiesMandatory
Cookies required for the basic functionality of the MT33 platform — including login authentication, session management, and security measures. These cookies cannot be disabled as the platform will not function correctly without them.
Preference CookiesOptional
Saves your preferences such as language, display settings and game preferences so you do not have to reconfigure them each time you visit MT33. Can be disabled, though doing so may affect ease of use.
Analytics CookiesOptional
Helping MT33 understand how users interact with the platform — the most frequently visited pages, time spent, and navigation paths. This data is used to continuously improve the MT33 platform. All analytics data is anonymised.
Fraud Prevention CookiesMandatory
Used to detect suspicious usage patterns, multiple account access attempts, and other fraudulent activity. These cookies form part of MT33's security system and cannot be disabled.

You can manage your cookie preferences through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality and user experience of the MT33 platform.

9. Cross-Border Data Transfers

In certain circumstances, your personal data may be processed or stored outside Malaysia — for example, when game providers or technology vendors used by MT33 operate in other countries.

When such data transfers occur, MT33 ensures that:

  • The recipient country or organisation provides a level of data protection equivalent to that required under Malaysia's PDPA.
  • Appropriate data transfer agreements (such as Data Processing Agreements or Standard Contractual Clauses) have been put in place between MT33 and the receiving parties.
  • All game providers partnering with MT33 hold licences from internationally recognised regulatory bodies, including the Malta Gaming Authority (MGA), which mandates strict data protection standards.
For your information: Local payment providers such as Touch 'n Go eWallet, GrabPay, DuitNow, and FPX process your transactions within Malaysia. Any financial data shared with these providers is limited strictly to what is necessary to complete the relevant transaction.
10. Changes to This Privacy Policy

MT33 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in data processing practices, legislative developments, or platform operational improvements.

  • Members will be notified of any material changes to this Privacy Policy via their registered email or through an in-platform notification on MT33 at least 14 days before the changes take effect.
  • Minor changes that do not affect your fundamental rights may be enforced with shorter notice.
  • The "Updated" date shown at the top of this document indicates when the current version of this Privacy Policy was last revised.
  • Continued use of the MT33 platform after the effective date of any changes constitutes acceptance of the updated Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how MT33 protects your personal data.

11. Contact MT33 Regarding Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way MT33 handles your personal data, please contact us through the following channels:

  • Privacy Email: support@mt33.biz — please mark your email subject as "Privacy Enquiry" to ensure it is directed to the appropriate team.
  • Live Chat: Available 24 hours a day, 7 days a week via the MT33 platform. For privacy matters requiring identity verification, email is the more appropriate channel.
  • Response Time: MT33 is committed to responding to all privacy-related enquiries within 3 working days, and to completing the processing of rights requests within 14 working days.

If you are not satisfied with MT33's response to your privacy inquiry, you have the right to file a complaint with the Malaysian Communications and Multimedia Commission (MCMC) or the relevant data protection authority in Malaysia.

Why Data Privacy Matters for MT33 Players in Malaysia

When you register with an online casino platform, you're entrusting fairly sensitive personal information — your full name, MyKad number, phone number, payment details, and financial activity records. MT33 fully appreciates the level of trust that represents, and we take that responsibility seriously. This Privacy Policy is not just a legal formality — it is an honest account of how we manage your data from the day you register to the day you last use the MT33 platform.

Malaysia's Personal Data Protection Act 2010 (PDPA) governs how companies may collect and use personal data. MT33 is designed to comply fully with the PDPA — not merely to avoid legal issues, but because we believe it is simply the right way to operate. Member trust is the foundation of MT33's long-term success, and that trust cannot exist without genuine privacy protection.

How MT33 Protects Your Payment Information

One of the most sensitive aspects of using the MT33 platform is your payment information. When you make a deposit using Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX via Maybank2u or CIMB Clicks, MT33 never stores your full payment account details in our database. What MT33 retains are transaction records — reference numbers, dates, amounts in MYR and transaction status — not your account number or e-wallet password.

This means that even in the worst-case scenario where someone gains unauthorised access to MT33's database, they will not find your complete e-wallet or online banking details. Actual payment processing is handled directly by the respective payment providers using their own security infrastructure — MT33 acts as an intermediary that verifies transactions, not a party that stores full payment details.

KYC Data at MT33 — Secure and Confidential

The KYC (identity verification) process requires you to submit a copy of your MyKad or passport to MT33 — among the most sensitive documents you own. MT33 understands this sensitivity and has put in place dedicated security measures specifically for KYC data. Your KYC documents are stored in a system that is segregated from the main gaming database, with stricter access controls and additional layers of verification. Only staff who are specifically authorised to conduct KYC checks have access to these documents.

Your KYC documents are not used for any purpose other than identity verification and compliance with anti-money laundering legislation. MT33 does not share KYC documents with any third party except where required by court order or a request from a lawful authority. Once the verification process is complete, access to your KYC documents is restricted to security investigations and legal compliance audits only.

Your Right to Request Your Data or Deletion at MT33

Many players are unaware that they have a legal right to request a copy of the personal data MT33 holds about them, or to request its deletion when it is no longer relevant. At MT33, we encourage all members to exercise these rights without hesitation. The process is straightforward — simply send an email to support@mt33.biz stating the nature of your request, and our team will process it within 14 working days.

Please note that MT33 is required by law to retain certain data for a specified period even after your account is closed — this is a legal obligation related to financial record-keeping and anti-money laundering compliance that MT33 cannot waive. However, such data will not be used for any other purpose and will be securely deleted once the minimum statutory retention period has elapsed. MT33 is committed to being transparent about what data must be retained and for how long, so you can make informed decisions about your use of our platform.

MT33 Cookies — More Than Just "Accept All"

Many online platforms display a brief cookie notice that nudges users to "accept all" without providing enough information about what is actually being collected. MT33 takes a different approach. Our cookie policy draws a clear distinction between cookies that are essential for the platform to function and optional cookies that you can control. For optional cookies such as analytics cookies, MT33 requests meaningful consent before activating them.

Analytics data collected by MT33 through cookies is anonymised — we want to know how many users visit the Slots page, but we do not need to know exactly who those visitors are. This aggregated information helps MT33 make better decisions about platform design, which pages need improvement, and new features that Malaysian players may find appealing. All of this is done without compromising the privacy of individual MT33 members.

Your trust in MT33 begins the moment you register your first account. We are committed to honouring that trust by managing your personal data with full accountability — transparently, securely, and with respect for your rights as an individual in Malaysia. If you have any questions about how MT33 handles your data, do not hesitate to contact us at support@mt33.biz. Register with MT33 today and enjoy a safe, responsible online gaming experience.

MT33's Commitment to Member Data Protection

MT33 uses 256-bit SSL encryption to protect all your personal data and financial transactions. We are fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA). For privacy-related enquiries, contact us at support@mt33.biz. Read also Terms & Conditions and Responsible Gambling MT33.

FAQ – MT33 Privacy Policy

Answers to the most frequently asked questions about data protection and privacy at MT33

No. MT33 does not sell, rent, or share your personal data with third parties for marketing purposes without your explicit consent. Your data is only shared in three limited situations: with local Malaysian payment providers such as Touch 'n Go, GrabPay, and DuitNow to process your transactions; with game providers that partner with MT33, to the minimum extent required for game delivery; and with legal authorities when required by a court order or valid legal request. In all cases, data sharing is limited to the minimum information necessary for the stated purpose.

To request a copy of the personal data MT33 holds about you, send an email to support@mt33.biz with the subject line "Data Access Request". Include your full name, MT33 account number, and a brief description of the data you wish to access. MT33 will verify your identity before processing the request — this is a security measure to ensure your data is not disclosed to unauthorised parties. Once your identity has been confirmed, MT33 will send the requested data within 14 business days in a readable format. Your first request within any 12-month period is free of charge. Additional requests within the same period may be subject to a reasonable administrative fee.

After you close your MT33 account, how long we retain your data depends on the type of data involved. General account data is kept for 5 years after closure to handle any potential claims. Financial transaction records — including deposit and withdrawal history — are retained for 7 years in accordance with financial reporting requirements and Malaysia's mandatory anti-money laundering laws. KYC documents are kept for 5 years after account closure, or longer if required by the relevant authorities. Cookies and technical logs unrelated to financial transactions are deleted within 12 months of account closure. All data retained after closure will not be used for marketing or profiling purposes.

MT33 has a comprehensive incident response procedure in place to handle any data breach. Should a breach occur that may affect your personal data, MT33 will act immediately to contain it and minimise its impact. Affected members will be notified within the timeframe required under Malaysian law — this notice will include details of what happened, the data potentially affected, and steps you can take to protect yourself. MT33 will also report any material breach to the relevant authorities as required by law. If you suspect your MT33 account has been compromised, contact support@mt33.biz or reach us via live chat immediately so we can take protective action without delay.

Yes, you can opt out of marketing communications from MT33 at any time. There are several ways to do this. First, use the "unsubscribe" link found at the bottom of any marketing email you receive from MT33. Second, go to "Account Settings" on the MT33 platform and turn off your marketing communication preferences — you can choose to stop receiving marketing emails, promotional SMS, or both. Third, contact MT33's support team at support@mt33.biz with a request to unsubscribe from marketing communications. Changes will take effect within 5 business days. Please note that opting out of marketing communications does not affect important transactional communications — such as deposit confirmations, withdrawal notifications, and account security information — which will continue to be sent as they form part of the MT33 service you use.

Join MT33 – A Platform That Respects Your Privacy

Register a free account today and enjoy an online gaming experience that is safe, fair, and fully respectful of your privacy. 256-bit SSL encryption protects every transaction you make at MT33.

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